Player support
Last updated: 24 August 2026
Account access
Use the password reset page if you cannot enter your realm. If the email does not arrive, check spam before contacting support.
Report a game problem
Send the world name, ruler and settlement name, approximate time, page, action taken and a screenshot. Do not include your password, session cookie or private access credentials.
Fair-play and safety reports
Include the ruler, alliance or message concerned and enough context for review. Exploit reports are handled privately and should include repeatable steps without using the exploit against other players.
Privacy and account deletion
Requests for account data, correction or deletion must be sent from the account email so ownership can be verified. Completed season history may be anonymised where removal would damage shared records.